Contact us

To make sure, you get to the right person at Casagrande AG we have gathered a list of possible reasons to contact us. Please, pick the one that is suitable for your situation and fill in the respective form:

Reasons to contact us

Please do not return merchandise before consulting us.

Report the damage within 14 days of receipt with the defect report form.

There might be different reasons why you did not get an order confirmation. Please try the following steps:

1. Check your spam folder for the order confirmation.

2. Contact us (Either there was a spelling misstake during the order process or the order was not completed successfully)

We are shipping with SWISS POST. To track your order you need a way bill number tracking number).

If you already have a tracking number you can check the status of your shipment in the following application:

SWISS POST Track and Trace

If you don’t have a tracking number you can contact us by the tracking number request form.


Check out our lists of international service stations for watches and for cuckoo clocks. You find information on where to find the next Service Center, product warranty and contact information for each brand.

Please, let us know how we can improve the website by using the website feedback form.

If you did not find a form to address your query feel free to contact us on