Defect report

If goods that were sent to you arrived broken, please use the defect report below. Do not return merchandise before consulting us. Please report the damage within 14 days of receipt.

Step 1 of 4 - Customer address

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Customer address
Name*
First Last
Email*
Enter Email Confirm Email
Phone Number*
incl. country code
Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Optional receiver address
Where was the parcel shipped to?
- The parcel was shipped to the customer address
- The parcel was shipped to an optional address
Name
First Last
Phone Number
incl. country code
Address
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Product information
Damaged product*
Product SKU
Brand
Description of damage*
Purchase date*
Delivery date
Image(s) of defective product*
Drop files here or

Accepted file types: bmp, jpg, jpeg, gif, png, pdf, doc, docx.
Additional documents
Drop files here or

Accepted file types: bmp, jpg, jpeg, gif, png, pdf, doc, docx.
Statement of the postal authorities, confirming the damage and/or a scan/picture of the receipt

Message, Remarks